# Pricing promises

> Our pricing commitments in policy terms: unlimited contacts are never billed, the free tier never expires, and we give notice before any change to paid plans.

Canonical: https://emailfast.dev/legal/pricing-promises

> This page states commitments in plain policy terms so you can cite it. It is a
> commitment, not legal advice; the binding contract is our [Terms](/legal/terms), and
> this page is being finalized with counsel before general availability.

## What we promise

**We never bill for the size of your audience.** contacts and subscribers are never billed — we price sending, not the size of your audience. Growing
your list, or keeping inactive readers you might win back, will never by itself cost
you more. Price is driven by sending volume, listed on the [pricing page](/pricing).

**The free tier does not expire.** The free plan is a permanent tier, not a trial. It
requires no card, and it keeps its stated monthly sending allowance, one sending
domain, full platform features, and an unlimited test sandbox. Free-tier emails carry a
small "Sent with Email Fast" footer, disclosed up front; any paid plan removes it.

## What "unlimited" does and doesn't mean

Unlimited means **unbilled**, not unbounded. Anti-abuse and platform-integrity limits
exist on every plan and are described in our [acceptable use policy](/legal/aup). They
protect the sending network and other customers; they are not a pricing mechanism, and
you cannot be upsold past them.

## How we'd change anything

- **Existing free-tier commitments won't be revoked for a fee.** We won't turn the
  never-expiring free tier into a trial, or start billing for contacts, on existing
  accounts.
- **Paid-plan changes come with notice.** If we change paid-plan prices or included
  volumes, we commit to at least **30 days' advance notice** to affected accounts by
  email, and to honoring your current billing period at its agreed price.
- **Grandfathering intent.** Where practical, accounts on an existing paid plan keep
  their terms through their current commitment rather than being moved mid-cycle.

If we ever fall short of what this page says, tell us — and see our
[corrections policy](/legal/corrections) for how we fix mistakes.